UX/UI Designer | Mitsubishi UFJ pension and market services (Formerly Link Group)

 

10/2022 - Present   

 

• Managed and led design projects, developing innovative solutions for complex financial processes for the superannuation industry. This involved planning and user research, including interviews and journey maps, task analysis, etc...

 

• Designed and prototyped accessible user interfaces with complex flows and navigated through technical limitations of integrated systems to achieve the desired outcome.

 

• Led and mentored junior UX/UI designers while strategically hiring and developing top UX/UI talent to build a high-performing team. Successfully delegated tasks to leverage team strengths, drove the delivery of user-centred design solutions, and fostered a culture of collaboration. 

 

• Implemented and managed Design Ops strategies, boosting team efficiency, reducing project turnaround time and establishing design standards; developed efficient design processes and workflows and ensured seamless project execution. 

 

• Designed and facilitated numerous design thinking workshops for diverse teams, which resulted in markedly faster decision-making and established collaborative problem-solving practices.

 

• Conducted comprehensive usability testing to determine the proposed solution's success and create streamlined plans that improved product usability scores.

 

 

 

UX/UI Designer | Monash University - Faculty of Medicine, Nursing, Health, Science

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06/2021 - 06/2022

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• Created tailored UI solutions for MNHS faculty schools and labs that met the unique needs of various MNHS disciplines, demonstrating a deep understanding of the faculty's specific challenges and requirements.

 

• Collaborated with key stakeholders to align design solutions with specific requirements, increasing user satisfaction on MNHS digital platforms and facilitating effective communication.

 

• Implemented responsive design principles, enhancing cross-device compatibility and increasing mobile user engagement.

 

• Responsible for maintaining sites and performing ongoing updates to the content and design across a range of internal and external sites.

 

• Demonstrate flexibility in design approaches to accommodate the diverse needs of different MNHS environments.

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UX/UI Designer | Leelou Operation PTY LTD

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09/2020 - 07/2021

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• Conducted in-depth user research to gather actionable insights and data, informing human-centred design decisions and prioritising user needs and behaviours.

 

• Simplified complex functionalities, ensuring that desired outcomes are still possible in complex personal protection dashboards and a series of mobile applications attached to dashboards with the concept of crowdsourcing personal protection. 

  

• Crafted intuitive and accessible user interfaces for safety platform products, enhancing user experience and engagement. Ensured usability by designing interfaces that catered to diverse technical proficiency levels.

 

• Collaborated closely with cross-functional teams, particularly the development team, ensuring seamless design and technology integration by fostering open communication, providing design guidance, and conducting iterative feedback loops to deliver high-quality, user-centred products.